Modern claims administration solutions have to help reduce leakage, improve productivity, aid retention of competent adjusters, reduce cycle times and improve customer service … all while providing managers with a set of key measures to continually improve processes and optimally deploy staff. These are table stakes for any new claims systems. But they are no longer enough to operate in a fully optimized manner. There are new business needs and new technology that paint a picture of where claims systems are heading.
• New Needs
• New Technology