Woodmen of the World


More than 730,000 Woodmen of the World members across the United States share a commitment to family, community and country, and the organization has a commitment to its members: provide the best possible service and support. In 2011, Woodmen of the World began looking for ways to improve the process of underwriting its insurance products and provide more efficient service to its member customers. The organization wanted to free up its underwriters from time-consuming administrative tasks, enabling them to focus their efforts on more value-add activities such as advancing high face value and complex cases. Read this case study to find out how they accomplished their goal.

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