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When the search begins for software to modernize or replace an existing claims system, the focus is typically on what you want the system to achieve. However, just as important are five considerations about what good claims technology won’t do for your company. Good claims technology won’t force you to move away from technology you’ve already invested in. Good software vendors are also good corporate citizens that offer components based on industry standards. This approach means that if your environment evolves, you can more easily change a rules engine or BPM engine, for example. If you have invested in a particular document solution or database, the claims software vendor can layer in on top of that environment without your having to do wholesale changes. There might be some additional challenges when dealing with older technologies with no enterprise service bus in place. Read the other four considerations by downloading this free article.
- thought leadership