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For property and casualty insurance companies, one of the top priorities today is improving the process of handling claims. Customers expect fast, accurate service, and if they don’t get this, they might take their business elsewhere. Insurers must find ways to enhance workflows that shorten response times, and improve customer service. At the same time, insurers must be certain they do not overpay claims or pay fraudulent claims. For many companies, the answer to these challenges is business process optimization. Through optimization, insurance companies can create streamlined claims processing that not only enhances customer satisfaction but also adds significant efficiency for the business. This article examines the challenges insurers face today in handling claims, and the potential for business process optimization solutions to address those challenges. •Challenges of claims processing •Technology and business process optimization can enhance processes