Rock-Solid P&C Claims Administration System for Personal & Commercial Lines
With Claims Stream P&C insurers have a web-based claims administration system for all personal and commercial lines. Claims are customer contact points that frequently influence retention rates, so it’s critical that claims settlement is fast, whether the claim is large or small. Automation can help achieve that speed. The elegant look and navigation across the entire Stream solution set enables intuitive claims administration.
You can count on Claims Stream—we have developed P&C claims systems for 25 years, adding more capability with each generation. Our seasoned professional services team members have a track record of successfully implementing claims management systems. More than 125 insurers rely on the insurance expertise built into these claims systems, which have consistently focused on helping you reach your business objectives.
P&C Claims Software That Supports Business Objectives
Consistency, transparency, speed—three essentials for customer satisfaction. Claims Stream’s configurable rules and intelligent workflow ensure all three qualities.
Industry standards for processing some claim types have fallen from two weeks to three days with some carriers offering on-the-spot settlement. Suffering a loss takes its toll on an insured’s peace of mind; your response makes the difference in claimant satisfaction with the outcome.
Key Features
- Online inquiry for claim status
- Easy reporting with robust, well-integrated FNOL components
- Pre-integrated with Customer Stream™ for a 360-degree view of all people and companies you do business with
- Configurable business rules, fine-grained services and BPM
- Service-oriented architecture with embedded service bus for faster, easier integration with other systems and services
- More functional value available
Productivity rises for both new and seasoned users with Claims Stream’s optimized layout, usability and navigational coherence. Dashboards with drill-down capabilities provide management new insight into team productivity. Higher productivity results in accomplishing more with a lower head count.
With this claims software, system wizards walk users step-by-step through specific processes, ensuring consistency and accuracy. With no help from adjusters, assignments go to other staff, information requests are sent, and letters and email are generated automatically. With Claims Stream, adjusters have the tools to provide quick, consistent service and can devote time to claims that require in-depth attention.
Key Features
- System wizards
- Case Management for long processes like fraud and subrogation
- Intelligent workflow
- Configurable business rules, fine-grained services and BPM
- Comprehensive document tool; outbound documents generated manually or automatically through triggered system events
- Service-oriented architecture and an enterprise service bus for faster, easier integration with in-house and third party systems and services
- More functional value available
Communications, flexible reporting, and business intelligence are vitally necessary for cost-effective business relationships today. Claims Stream’s emphasis is on making reporting more business user-friendly. The claims system provides a better view of data, tracks progress in steps, monitors the time something “sits” for movement, and provides faster processing with interfaces.
Key Features
- Management dashboards with drill-down capability
- Pre-integrated with Customer Stream™, a module that gives a 360-degree view of all people and companies you do business with
- Business Intelligence
- More functional value available