Amica Life Insurance Company Expands StoneRiver Relationship
FastTrack BPM Added for Increased Business Efficiencies
Columbia, SC, May 12, 2009 – StoneRiver, a leading provider of technology and strategic solutions for the insurance industry, announced today that long-time client Amica Life Insurance Company has selected FastTrack BPM to support its customer services initiatives. A StoneRiver client since 1992, Amica Life uses Life Portraits ES and ID3 from StoneRiver, to create an integrated, comprehensive end-to-end solution for life and annuity administration. “Adding FastTrack BPM to their infrastructure will improve efficiencies for our front line customer service and new business reps,” comments Steve Dolan, vice president of Life Financials at Amica Life.
The first phase of the project includes an enhanced customer service portal that will allow reps to view comprehensive information and complete high volume transactions at the time of the call. “Guided by rules and processes established in FastTrack, we believe we will see immediate improvement in service levels with consistency and centralized information,” continued Dolan.
“A true partnership with loyal clients is the foundation of our company,” states Mark Damico, President and CEO of StoneRiver. “We are proud to have a strategic role in the longevity and success of Amica Life for over 16 years, and look forward to many more.” Amica Life maintains an active business partner with participation on advisory boards, client meetings and product design reviews.
About StoneRiver – Insurance Solutions
StoneRiver – Insurance Solutions delivers the industry’s widest range of technology solutions and services to insurance carriers, agents, and broker-dealers. This versatile product group encompasses front-office, policy, claim, rating, underwriting, billing, reinsurance, financial and compliance solutions for all major business lines.
About StoneRiver
Hundreds of insurers, thousands of agents and brokers, and tens of thousands of pharmacies rely on StoneRiver software and processing solutions to achieve a competitive edge. StoneRiver promotes client success by streamlining complex business processes. StoneRiver was formerly Fiserv Insurance Solutions. Learn more at www.stoneriver.com.
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Additional Contact:
Lori Soppe, VP, public relations
StoneRiver
319-398-0548
lori.soppe@stoneriver.com