Thought Leadership

Industries

Property & Casualty       Life, Health & Annuity   

Property & Casualty


In Focus

Dual Focus Ensures Clients Receive Quality
Reading Time: 4 min.

Two perspectives come into play when considering quality: formal engineering processes and a pride in ownership. This document discusses what we do to assure high quality and to constantly reinforce “Take Pride!” as our cultural belief.

 Read More


In Focus

Is Your Infrastructure on a Bridge to Nowhere?
Reading Time: 5 min.

Today, insurance processing systems are not only about what you can store or process yourself but also about how easily your infrastructure can interact with the Big 4: mobile, social media, cloud computing, and big data..

 Read More


In Focus

The Flip Flop: What Can Big Learn from Small
Reading Time: 5 min.

Remember the “Flip” video camera? In the "old days" getting videos off a traditional video camera meant that proprietary software had to be installed on a PC and then a lengthy process of transferring the video content ensued.

 Read More


In Focus

4 Pitfalls to Avoid When Evaluating Core Systems
Reading Time: 6 min.

Vince Lombardi said that perfection is not attainable, but if we chase perfection we can catch excellence. If that’s the case, then in our pursuit it might be as wise to know what to avoid as it is to know what to pursue.

 Read More


In Focus

 

Unraveling Schedule F and Reinsurance Processing
Reading Time: 8 min.

Today reinsurance processing is all about auditability, timeliness and accuracy. Carriers must be able to produce a defensible audit trail for Schedule F transactions and for their reinsurer’s information or face penalties and refiling their financial statements ... costly in terms of expense and reputation.
 

Read More


In Focus

 

Going Beyond Tech for Claims Processing Optimization
Reading Time: 5 min.

P&C carriers must maintain claims integrity, avoid overpayment, and catch fraudulent claims before paying them. Technology can help, but to balance claims speed and quality well requires more than many realize.

 Read More


In Focus

 

Core System Implementation Challenges and Solutions
Reading Time: 4 min.

While many IT professionals have years of experience in a variety of areas, they may not have experience with a major implementation of a core system like policy or claims. What challenges can they prepare to encounter? 

 Read More


In Focus

 

How Business Process Optimization Can Enhance the Claims Process for Insurance Companies
Reading Time: 6 min.

Insurers must find ways to enhance workflows that shorten response times, and improve customer service. At the same time, carriers must be certain they do not overpay claims or pay fraudulent claims. One answer to these challenges? Business process optimization. 

Read More


In Focus

 

Things That Good Claims Technology Won’t Do for Your Company
Reading Time: 5 min.

When the search begins for claims software, the focus is typically on what you want the system to achieve. However, just as important are five considerations about what good claims technology won’t do.

Read More


In Focus

 

How to Take Full Advantage of the Hours Clause for Catastrophes
Reading Time: 4 min.

When the duration for a catastrophe is long, it’s difficult to figure out what to report to reinsurers. In many reinsurance arrangements there is an hours clause that can have a great bearing on the loss amount that can be invoiced to a reinsurer for recovery. 

Read More


In Focus

 

Researching Core Systems
Reading Time: 8 min.

Replacing or modernizing a core system is an important undertaking commonly known to require time, effort and money for success. In the words of some project veterans, “There are no shortcuts.”

Read More


In Focus

 

Current & Future Needs: Mobile Device Access for Core Systems
Reading Time: 6 min.

Effective solutions need a flexible platform so you get production-ready insurance processing that you can add emerging technologies to. You must be able to count on solid user interface technology today while being able to change UI experience in the future.

Read More


In Focus

 

From Data Mining to True Business Intelligence
Reading Time: 5 min.

Today we see a breakthrough in BI with the ability to draw meaning from information passing through end-to-end e-managed processes. With insights gleaned from mining data, you can monitor transaction flow as the policy, billing and claims systems process them.

Read More


In Focus

 

Building a Business Case for a Claims System
Reading Time: 10 min.

Building a business case for a new claims system includes highlighting and quantifying opportunity and outlining current challenges. Two of the greatest opportunities revolve around customer service and greater efficiency.

Read More


In Focus

 

Building a Business Case for a Billing System
Reading Time: 9 min.

Aging billing systems can’t always meet the needs of effective operations, nor can they help a company exceed customer expectations. How can a company create a business case for an advanced billing system that addresses both operational and customer needs?

Read More


In Focus

 

Claims Systems Reimagined
Reading Time: 4 min.

Modern claims systems have to help reduce leakage, improve productivity, reduce cycle times and improve customer service … and these are just table stakes. New business needs and technology paint a picture of where claims systems are heading.

Read More


In Focus

 

Claims Management: Client Success
Reading Time: 3 min.

A claims management system has to handle many events. Read about four StoneRiver claims clients and their experiences in achieving their business objectives.

Read More


In Focus

Four Essential Considerations for a Billing System
Reading Time: 3 min.

If carriers decide to replace a billing system, they need to address these four essential considerations.

Read More


In Focus

The Future of Claims Reporting
Reading Time: 7 min.

How can carriers improve claims service and lower cost through faster handling? Innovative technologies proactively involve the insurer and speed up loss notice.

Read More


In Focus

Billing: The Impact on Customers and Operations
Reading Time: 3 min.

Hard‐working aging systems cannot meet the needs of your executive team, nor can they help you exceed customer expectations. Take a look at what management wants and what customers expect.

Read More
 

 

Life, Health & Annuity  


InFocus

Cracking the Code: How, When and Why Will Millennials Buy Insurance?
Reading Time: 4 min.

Millennials are perceived as confident and demanding a very high standard of service. Yet our group of executives felt that Millennials are by and large wary of financial institutions, including insurers. How, when, and why will they buy?

Read More


InFocus

Tools of the Trade
Reading Time: 3 min.

Reprinted with permission. Best's Review, September 2014.

Intuitive, fully integrated underwriting systems are in demand. LifeSuite® 7.5 not only assigns cases but also manages case loads. Many other features speed up the underwriting process so policyholders don’t have to wait as long.

Read More


Infocus

Point of Sale Decisions in the Life Insurance Industry: Survey Results
Reading Time: 10 min.

StoneRiver surveyed life insurance carriers on adoption and use of point-of-sale decisioning (POSD). With advances in technology and availability of underwriting evidentiary data, automated data collection and underwriting have made point-of-sale decisions a reality for many.

Read More


In Focus

Automated Underwriting Puts Speed in the Insurance Sales Process
Reading Time: 9 min.

Reprinted with permission from the Bank Insurance & Securities Association, Q1 2014 magazine

Life insurance sales remain driven by speed, ease and expense, so buying life insurance is becoming faster, easier, and less expensive. One of the catalysts is automated underwriting, which decreases the time required from three to four weeks down to minutes.

Read More
 


In Focus

The Keys to Saving Crucial Minutes in Insurance Sales
Reading Time: 5 min.

Carriers were in a race, hoping to reduce underwriting turnaround time from 45 to 20 days, then from 20 to 5 days. And now? Carriers fight to save minutes, not days.

Read More
 


In Focus

LifeSuite Automates New Business and Underwriting Processes on the Web

Performing a preliminary evaluation of LifeSuite? Read about the benefits, technology, architecture and functionality of this web-based automated underwriting system that streamlines processes and improves results.

Read More