Property & Casualty
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Building a Business Case for a Billing System
Reading Time: 9 min.
Regardless of how hard-working the industry’s aging billing systems are, they can’t always meet the needs of effective operations, nor can they help a company exceed customer expectations. How does a company generate a business case for an advanced billing system that addresses both sets of needs: operational and customer? This article contains some key considerations.
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2011 P&C Insurance Technology Survey Results
Reading Time: 7 min.
StoneRiver’s sixth annual P&C Insurance Technology Survey reveals that the top business need driving 2012 IT initiatives is growth. Tied for second place were accurate risk pricing in underwriting and enhanced overall administrative efficiency. The StoneRiver survey asked Information Technology leaders at U.S. property and casualty (P&C) insurance carriers, funds and administrators about their companies’ priorities, IT direction, and status of services and architecture. Check out the results.
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Claims Systems Reimagined
Reading Time: 4 min.
Modern claims administration solutions have to help reduce leakage, improve productivity, aid retention of competent adjusters, reduce cycle times and improve customer service … all while providing managers with a set of key measures to continually improve processes and optimally deploy staff. These are table stakes for any new claims systems. But they are no longer enough to operate in a fully optimized manner. There are new business needs and new technology that paint a picture of where claims systems are heading.
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Claims Management: Client Success
Reading Time: 3 min.
A claims management system has to handle many events … a car accident … a tornado … a work injury. The best approach for an insurer that wants to respond quickly and consistently is to turn to a software provider with 30 years of experience delivering systems that understand the art of claims management. This paper highlights four StoneRiver claims clients and their experiences in achieving the business objectives they wanted.
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Four Essential Considerations for a Billing System
Reading Time: 3 min.
Legacy billing systems don’t meet the expectations of customers, nor do they meet the needs of today’s carriers. If carriers decide to buy a billing system when it’s time to move off a legacy platform, then they need to address the four essential considerations contained in this article.
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The Future of Claims Reporting
Reading Time: 7 min.
How can carriers continue to improve claims service and lower cost through faster handling? When policyholders suffer a loss, that’s the time for an insurance company to step up to deliver on customer service. Innovative technologies proactively involve the insurer and speed up loss notice.
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Billing: The Impact on Customers and Operations
Reading Time: 3 min.
Day in and day out aging P&C billing systems still process tens of thousands of transactions throughout our industry. However, these hard‐working systems cannot meet the needs of your executive team, nor can they help your company exceed customer expectations. This paper looks at what management wants and what customers expect.
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2011 Trends in Reinsurance Administration
Reading Time: 8 min.
More than 40 chief financial officers and reinsurance administration leaders at property and casualty (P&C) insurance carriers responded to StoneRiver’s fourth annual reinsurance administration survey, completed in April 2011. All were US participants except for one response from the UK. The goal of the survey was to uncover industry trends, track interests and consider the strategic direction of the industry. Read the results.
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Life, Health & Annuity
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What Lies Ahead:
Insight on Legislative & Regulatory Issues and Possible Impact in 2012/2013
Reading Time: 3 min.
The Life insurance industry doesn’t exist in a vacuum. Factors like unemployment, increasing life spans, interest rates, tax reform and government regulation are converging to create unprecedented challenges. Read our take on how these important issues will influence the future of our industry.
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LifeSuite Automates New Business and Underwriting Processes on the Web
Use this document to perform a preliminary evaluation of LifeSuite, a web-based automated underwriting system that streamlines processes and improves results. Read about the benefits you can expect from a LifeSuite deployment, as well the system's technology, architecture, and functionality.
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Financial & Compliance
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2011 Regulatory Survey Results Overview
In December 2010, StoneRiver surveyed insurance financial professionals regarding possible changes in regulatory reporting. Read what your peers told us about issues such as the future of statutory accounting and reinsurance regulatory modernization. The report was updated in May, 2011, with new information.
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