Implementation Services

Getting Started

The only way to achieve ROI is with a successful implementation so our experienced teams focus on assuring your objectives are reached. Each project phase has milestones that help manage risk and control project parameters. We conduct regular status reviews to check project progress.

Project Management

To ensure your success, we assess overall objectives and tailor the implementation and risk management program. Our project team works closely with your team to evaluate the project scope and objectives against available timelines and budgets. Then our project manager develops the timeline and program to meet installation objectives.

Requirements Analysis 

At the start of every project we recommend analysis to clearly define the scope, timelines, and budgets of the project, to identify barriers to success, and to align stakeholder goals to project objectives.

System Architecture and Environments

At the outset, we assess your usage, availability, security, and performance requirements. Based on these parameters and your current IT resource assets, we provide a series of recommendations for the architecture and required infrastructure to support the installation of the StoneRiver solution. We factor in environment procurement and setup into the overall schedule and planning to ensure successful deployment and testing.

Integration Analysis  

With every installation we face a high degree of variability and complexity for system integration requirements. To deal with this, we have created dedicated StoneRiver teams to focus on system integration issues. Our people bring a unique blend of real-world business, technical, and project expertise.

At the outset of your engagement with StoneRiver, our integration teams will assess outbound and inbound feeds into our system for data, services, real-time requirements, message delivery, and reconciliation. Our teams will adapt StoneRiver component services to meet your specific needs.

Migration / Conversion Services

Migration planning is dependent on your specific needs. Past engagements have involved a variety of techniques to bring a system into production. Our Implementation teams work with your implementation and business teams to determine the best approach for migration of existing data or conversion of data. Different options will be weighed and explored based on how much data you need to have migrated or converted to the new solutions. We have a record of success with small- to large-volume carriers.

Production Support

Our maintenance and support program is designed to meet the needs of a diverse customer base with unique requirements and capabilities. We tailor the maintenance and support offerings to each carrier’s specific requirements. The Maintenance program addresses ongoing support of the base systems featuring a web-based problem reporting and inquiry system and delivery of system upgrades and problem resolution deliveries.