Implementation Services

Tailored to Achieve Your Objectives

The only way to achieve ROI is with a successful implementation. That's why our seasoned teams provide high flexibility: To assure your objectives are reached. Each of three project phases (Inception, Elaboration and Construction) has milestones that help manage risk and control project parameters. We conduct regular status reviews as checkpoints of project progress against milestones.

Project Management

For each project flexibility is vital. We assess the overall objectives and tailor the implementation and risk management program to ensure your objectives are met. 

 At the start of every project we recommend analysis to clearly define the scope, timelines, and budgets of the project, to identify barriers to success, and to align stakeholder goals to project objectives. This is the best opportunity for thorough upfront analysis and scoping. Our goal is to ensure the best fit between what you expect and what we deliver.

  • Cost control. When project objectives emphasize cost control, projects may require a formal review process of all proposed scope changes with the executive steering committee. 
  • Timing. Projects in which objectives emphasize the schedule may require rapid team ramp-up, fully dedicated resources, and quick issue resolution. In these projects more control is pushed down to the project team. The steering committee is involved in critical issues only.

Our project team works closely with your team to evaluate the project scope and objectives against available timelines and budgets. Based on these conditions, our project manager develops the timeline and program to meet installation objectives.

Requirements Analysis 

At the start of every project we recommend analysis to clearly define the scope, timelines, and budgets of the project, to identify barriers to success, and to align stakeholder goals to project objectives. This is the best opportunity for thorough upfront analysis and scoping. Our goal is to ensure the best fit between what you expect and what we deliver.

System Architecture and Environments

At the outset, we assess your usage, availability, security, and performance requirements. Based on these parameters and your current IT resource assets, we provide a series of recommendations for the architecture and required infrastructure to support the installation of the StoneRiver solution. We factor in environment procurement and setup into the overall schedule and planning to ensure successful deployment and testing. For certain implementations, a series of tests is then conducted in the target environment to complete environment tuning and production setup.

Integration Analysis  

With every installation we face a high degree of variability and complexity for system integration requirements. To deal with this, we have created dedicated StoneRiver teams to focus on system integration issues. Our people bring a unique blend of real-world business, technical, and project expertise.

At the outset of your engagement with StoneRiver, our integration teams will assess all the outbound and inbound feeds into our system for data, services, real-time requirements, message delivery, and reconciliation. Based on these requirements, our seasoned integration teams will adapt the StoneRiver component services to meet your specific integration needs.

Migration / Conversion Services

Migration planning is highly dependent upon your specific needs. Our past engagements have involved a variety of techniques to bring a system into production. Our Implementation teams work with your implementation and business teams to determine the best approach for migration of existing data or conversion of data. Different options will be weighed and explored based on how much data you need to have migrated or converted to the new solutions. Although these activities are very subjective to your specific other vendor or in-house systems and practices, we have a proven track record of success with small- to large-volume carriers.

Production Support

Our maintenance and support program is designed to meet the needs of a diverse customer base with unique requirements and capabilities. We tailor the maintenance and support offerings to each carrier’s specific requirements. The Maintenance program addresses ongoing support of the base systems featuring a web-based problem reporting and inquiry system and delivery of system upgrades and problem resolution deliveries. We can provide additional Application Support services to assist customers with customized application issues such as ongoing customizations, conversions, and migrations.