Workflow

What Every Carrier Expects from Software Providers

Terry Kraft
Terry Kraft
Account Management Executive
StoneRiver

On a list of Top 10 Expectations, we’d estimate that virtually every insurance carrier would include high quality. And any software provider that wants a strong financial future wants to deliver high-value, high-quality software. The reality is, however, that not all providers meet those expectations.

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Top 10 list to make your Annual Statement filing period a success!

Julie Kramer Julie Kramer, Financial & Compliance Product Director

  1. Make sure to keep up to date with the NAIC blank changes that could affect the way you report your data.
  2. Review the documentation provided with each release.  Details in the documentation may include things like: new software enhancements, updates to formulas and regulatory changes. Be sure to share these documents with others on your team!
  3. Create import files from your source data (Excel, GL, Investments, Reinsurance, etc).

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Developing a Mobility Strategy

StoneRiver Product Marketing

You may not yet have had the opportunity to read our recent paper on mobility options, Current & Future Needs: Mobile Device Access for Core Systems. The paper outlines the technology that’s important to any carrier's analysis and decision on taking core insurance processing out to the field. Never have the options been so many. As a solution provider, we are constantly asked to describe and demonstrate our mobility offering within our P&C solutions. That is a conversation we like to have and can discuss at length. However, this is often a question that needs to be answered with another question: What is your mobility strategy?

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Support for Multitasking Claim Handlers

Felecia Maresh
Felicia Maresh
P&C Claims Expert
StoneRiver

The concept of multitasking appears to have originated in the computer industry and refers to the ability of a computer to process several tasks simultaneously. As we move through daily life, we are asking our human brains more and more often to function in a similar method. Today I sit at my desk, working on this blog, monitoring email, answering IM and telephone calls, all the while knowing that the minutes are clicking down toward a large project planning meeting.

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Using Customer Care During Natural Disasters to Retain Customers


Frank Heaps
Director, P&C Product Marketing
StoneRiver

Late summer was a rough time for the East Coast of the United States between the earthquake centered in Virginia and Hurricane Irene. Neither event was very severe, and most of the major damage was localized to a few areas. That is good since Irene was a large storm that lost energy, and no one expected the earthquake. Thousands are recovering from the hurricane, but the forecast was for millions to be impacted—at least 1 in 5 Americans. The earthquake was a surprise that was limited in damage.

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Will You Be Ready When The Market Turns?

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Frank Heaps
Director, P&C Product Marketing
StoneRiver

That is a great question. Each year we see a new report from analysts and industry media that laments the aging work force of insurance and insurance IT professionals. When you couple the aging workforce issue with carriers that are downsizing or not replacing staff that leave, this is a real and a serious business problem. We know that the market will turn at some point, and indications are it could happen within the next 12 to 18 months. Will you be ready? How long does it take you to train an underwriter? An adjuster? A CSR?

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Make a Sound Buy Decision While Improving the User Experience

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Frank Heaps
Director, P&C Product Marketing
StoneRiver

As I read through analyst reviews of trends in the P&C software and solutions industry, I am struck by the hype of solutions that focus on a toolkit approach to workflow design. This is a popular trend in the industry and one of the keys to improving speed and accuracy in your insurance operation. However, the industry is still maturing when it comes to workflow-driven solutions.

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Audit and Compliance – Workflow, Documents and Business Intelligence

Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

Where we'll look at three more common system services: Workflow, Documents and Business Intelligence.

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