Summit

Emily Mertz, Marketing Manager

Does great client conference customer satisfaction indicate great customer satisfaction as a whole? In both 2011 and 2012, 96% of attendees said the StoneRiver Summit Client Conference met or exceeded their expectations. We’re just striving to hit 100%!

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Frank Heaps
Director, P&C Product Marketing
StoneRiver

This is the time of year when many solution providers are hosting their first of at least two user community meetings. “User community” is not just a fancy way to say “user group” but represents a way to define multiple groups that work together for a common goal; like the community where you live. To continue the analogy, these are your town hall meetings.

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For quick reference, here a rundown of the StoneRiver blog posts over the past 5 days.

Nancy Friedman, The Telephone Doctor, discussed customer services in Hell Hath No Fury Like A Customer Scorned at the day one keynote.

We took a look at Chad Hersh, principal in the insurance practice at Novarica as he discussed Online Customer Service Trends at Top U.S. Life/Annuity Insurers.

Smarter Insurance: Surviving and Thriving in Uncertain Times was the day two keynote by Jaime Bisker of IBM Global Business Services, Institute for Business Value.

Lori Soppe of StoneRiver presented the 2009 Excel Award winners.

StoneRiver announced the recipients of the Excel Awards Tuesday, September 22, during their annual client conference, being held this week at Lowe’s Portofino Bay Hotel in Orlando, Florida. Nine clients were honored for their accomplishments with awards in five categories.

It is the second year for the program which recognizes StoneRiver clients for their unique innovation and leadership. Last year, eight clients were presented Excel awards at the program’s debut. Those clients were once again recognized by the nearly 400 conference attendees during the Tuesday evening dinner event.

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“For the insurance industry, the greatest natural resource is information.” That was one of the core messages of Smarter Insurance: Surviving and Thriving in Uncertain Times, the keynote presentation this morning by Jaime Bisker of IBM Global Business Services, Institute for Business Value.

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“Online Sales Service is Not Going Away.” Those were the words of advice early on from Chad Hersh, principal in the insurance practice at Novarica in his session Online Customer Service Trends at Top U.S. Life/Annuity Insurers.

For the past five years, Chad has been the primary researcher and author of the market leading reports on insurance core systems, and is a widely recognized expert on the topic who has presented at numerous conferences and conducted numerous vendor selection projects for US and international insurers.

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This week, the 2009 StoneRiver Summit gets underway at the Portofino Bay Hotel in Orlando, Florida.

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