Business Process Management

Many insurers are pondering a revealing question: which came first – business processes or the technology that enables them? What we find in virtually all companies across all industries is that many processes are designed to fit the systems they have, not vice versa.

Doesn't it make more sense to stop asking what do I need to integrate or what do I need to build, and begin answering what do I want to achieve? This is the promise of true business process management: removing the technical barriers to achieving continual success.