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Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver
In my last post we looked at three common services that can be found in an SOA-based processing suite. Today we’ll look at three more.
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Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver
In my last post I outlined common service elements that can be included in an SOA solution. Today we’ll look at Configuration, Financials and Party (name and address +) in more detail, and see how they can enable compliance with regulatory requirements.
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Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver
In my last post, I outlined how regulatory requirements have become more demanding of insurance carriers. Is this something we as software vendors should be concerned with? If so, what should we be doing about regulatory requirements?
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Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver
The world of audits, controls and compliance is not what it used to be. It changed dramatically in 2002 with the passage of Sarbanes-Oxley (SOX). It changed again for many insurers when the NAIC adopted a replacement of its Model Audit Rule (MAR), in June of 2006.
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Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems
StoneRiver
This is a continuation of our look at ways you can successfully interact with a vendor’s Customer Service department. Part 1 was about interacting with the Customer Service during software installation or before moving the software into production. In this part we look at what has to happen in the vendor’s Services department after receiving your request and what needs to happen after you receive an issue correction.
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Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems
StoneRiver
Customer Service departments vary widely in their scope, services, and client interaction. Some departments work directly alongside their professional service teams as an installation project progresses. Others begin working with the client only when a project is completed. It’s best to understand and contract specifically for the support level you believe is necessary for the installed software.
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Kathy Parker, CPCU, AIS, CPIW
Sr. Business Analyst, Professional Services - Insurance Solutions
StoneRiver
As I drive to work and other places I notice more and more businesses that are closing their doors. My first thoughts go to sadness for the community and for the business owners. A second thought quickly follows regarding all the new and hazardous exposures now present for these vacant business and all the properties nearby. These perils and potential hazards arise out of property, crime and liability based concerns.
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Paul Areida
President
StoneRiver – FSC
I started my insurance career in 1981 as an underwriter trainee at the Continental Insurance Company in San Francisco. The very first thing I learned was the difference between an agent and a broker. An agent represents the company to an insured while a broker represents the insured to multiple companies. Simply stated, the broker works for the insured.
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Craig Robinson
Reinsurance Sales Engineer
StoneRiver
At the recent Rendez-Vous Conference in Monte Carlo, where insurance and reinsurance executives meet annually, 11 large global reinsurers created the Global Reinsurance Forum (GRF). The GRF was created to "promote a stable, innovative and competitive reinsurance market." The 11 founding members of the new GRF are: Gen Re, Hannover Re, Lloyd's, Munich Re, Partner Re, RGA, SCOR, Swiss Re, Toa Re, Transatlantic Re and XL Capital.
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For quick reference, here a rundown of the StoneRiver blog posts over the past 5 days.
Nancy Friedman, The Telephone Doctor, discussed customer services in Hell Hath No Fury Like A Customer Scorned at the day one keynote.
We took a look at Chad Hersh, principal in the insurance practice at Novarica as he discussed Online Customer Service Trends at Top U.S. Life/Annuity Insurers.
Smarter Insurance: Surviving and Thriving in Uncertain Times was the day two keynote by Jaime Bisker of IBM Global Business Services, Institute for Business Value.
Lori Soppe of StoneRiver presented the 2009 Excel Award winners.