As customers get to know the vendor and its offering, they go through a long period of discovery in order to learn everything they need to know about the solution. As the relationship matures, one can look back and observe the crossover of enlightenment, but it can be very difficult to fully anticipate what will arise during that maturation period.
On a list of Top 10 Expectations, we’d estimate that virtually every insurance carrier would include high quality. And any software provider that wants a strong financial future wants to deliver high-value, high-quality software.
Articles in insurance-related publications point out repeatedly that insurers don’t do major system replacements on a frequent basis. So there might be more than a few issues that surface when it’s time for evaluation of a replacement system.