StoneRiver Blog

Some Thoughts on Thought Leadership


Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

Ara Trembly, a respected member of the insurance technology fraternity, wrote an interesting blog post on this subject a while back. It got me thinking about just what the heck Thought Leadership is. Is it “Inspired Strategy or Tired Buzzword,” as he asks, or is it something else?

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Make a Sound Buy Decision While Improving the User Experience


Frank Heaps
Director, P&C Product Marketing
StoneRiver

As I read through analyst reviews of trends in the P&C software and solutions industry, I am struck by the hype of solutions that focus on a toolkit approach to workflow design. This is a popular trend in the industry and one of the keys to improving speed and accuracy in your insurance operation. However, the industry is still maturing when it comes to workflow-driven solutions.

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Who Guards the Guardians?


Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

My last few posts covered areas that require attention in order to comply with SOX and Model Audit Rule requirements. Here’s one more thing to think about – How do you audit system administrator or super user activities?

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The Five Most Dreaded Words to Hear When Working With Customer Support


Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems
StoneRiver

As Director of the J Products Customer Support group I get involved with many issues reported by our customers. In most cases, our business analysts and technical staff work successfully with clients to analyze and resolve the issues reported.

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Audits, Controls and Compliance – Configuration, Financials and Party

Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

In my last post I outlined common service elements that can be included in an SOA solution. Today we’ll look at Configuration, Financials and Party (name and address +) in more detail, and see how they can enable compliance with regulatory requirements.

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Audits, Controls and Compliance - The SOA Solution

Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

In my last post, I outlined how regulatory requirements have become more demanding of insurance carriers. Is this something we as software vendors should be concerned with? If so, what should we be doing about regulatory requirements?

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Audits, Controls, Compliance – The New Requirements and What They Mean


Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

The world of audits, controls and compliance is not what it used to be. It changed dramatically in 2002 with the passage of Sarbanes-Oxley (SOX). It changed again for many insurers when the NAIC adopted a replacement of its Model Audit Rule (MAR), in June of 2006.

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Tips for Interacting Successfully with Vendor Customer Service (cont.)

Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems
StoneRiver

This is a continuation of our look at ways you can successfully interact with a vendor’s Customer Service department. Part 1 was about interacting with the Customer Service during software installation or before moving the software into production. In this part we look at what has to happen in the vendor’s Services department after receiving your request and what needs to happen after you receive an issue correction.

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