StoneRiver Blog

The Time is Now


Jerry Whetnall
Director Life Product Management
StoneRiver

When selling life insurance, it’s no secret that faster decisions lead to more business, but just as important is the relationship between decisions and agent satisfaction. Faster decisions makes for happier agents - clearly an important goal for any insurer with an eye on growth.

Read more >>

What’s the Impact?


Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems
StoneRiver

What do you think is the best way for a software provider to minimize (or hopefully eliminate) the need for application corrections? Specifically, we’re talking about situations in which customers use the application software in ways the software provider did not anticipate, or where functionality has been added or changed. Occasionally what used to work no longer does, so issues surface quickly.

Read more >>

Some Thoughts on Thought Leadership


Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

Ara Trembly, a respected member of the insurance technology fraternity, wrote an interesting blog post on this subject a while back. It got me thinking about just what the heck Thought Leadership is. Is it “Inspired Strategy or Tired Buzzword,” as he asks, or is it something else?

Read more>>

Make a Sound Buy Decision While Improving the User Experience


Frank Heaps
Director, P&C Product Marketing
StoneRiver

As I read through analyst reviews of trends in the P&C software and solutions industry, I am struck by the hype of solutions that focus on a toolkit approach to workflow design. This is a popular trend in the industry and one of the keys to improving speed and accuracy in your insurance operation. However, the industry is still maturing when it comes to workflow-driven solutions.

Read more >>

Who Guards the Guardians?


Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

My last few posts covered areas that require attention in order to comply with SOX and Model Audit Rule requirements. Here’s one more thing to think about – How do you audit system administrator or super user activities?

Read more>>

The Five Most Dreaded Words to Hear When Working With Customer Support


Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems
StoneRiver

As Director of the J Products Customer Support group I get involved with many issues reported by our customers. In most cases, our business analysts and technical staff work successfully with clients to analyze and resolve the issues reported.

Read more >>

Audits, Controls and Compliance – Configuration, Financials and Party

Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

In my last post I outlined common service elements that can be included in an SOA solution. Today we’ll look at Configuration, Financials and Party (name and address +) in more detail, and see how they can enable compliance with regulatory requirements.

Read more>>

Audits, Controls and Compliance - The SOA Solution

Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

In my last post, I outlined how regulatory requirements have become more demanding of insurance carriers. Is this something we as software vendors should be concerned with? If so, what should we be doing about regulatory requirements?

Read more>>