StoneRiver Blog

Keeping Customer Contact Personal


Frank Heaps
Director, P&C Product Marketing
StoneRiver

The world of electronic media is expanding rapidly. New methods of communications are being delivered quickly on new devices. Some devices leverage existing technology like email, some provide a complementary communication method like smart phones and tablets, other are breaking new ground. The ironic point of this is that these tools provide more ways to provide personal contact and communications in a traditionally impersonal way--with no human contact.

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Another Reinsurance Renewal Season

Craig Robinson
Reinsurance Sales Engineer
StoneRiver

It’s that time of year again … time to renew your reinsurance contracts. With reinsurance rates hardening again due to so much catastrophic activity this year, it’s more important than ever to make sure you have the proper reinsurance programs and terms in place. Small changes can mean big differences in results. What is the best way to do this? It can be a really difficult process, wading through a huge volume of experience data and analyzing contract terms.

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Using Customer Care During Natural Disasters to Retain Customers


Frank Heaps
Director, P&C Product Marketing
StoneRiver

Late summer was a rough time for the East Coast of the United States between the earthquake centered in Virginia and Hurricane Irene. Neither event was very severe, and most of the major damage was localized to a few areas. That is good since Irene was a large storm that lost energy, and no one expected the earthquake. Thousands are recovering from the hurricane, but the forecast was for millions to be impacted—at least 1 in 5 Americans. The earthquake was a surprise that was limited in damage.

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Expediting Claims During a CAT


Frank Heaps
Director, P&C Product Marketing
StoneRiver

The Midwest and South have been hit hard with storms the past few weeks. Rain has fallen on the Mississippi Valley day after day into an area that cannot handle it. Add to that the windstorms, tornadoes, and flooding that is coming and you have a region in peril. Now is the time for carriers to step up and take the lead. This is where our industry can change public perception and show value to their customers; it is time to expedite claims processing to get claims reported quickly.

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Are You Ready for the Perfect Storm?


Craig Robinson
Reinsurance Sales Engineer
StoneRiver

Don Goodenow
Director,
Product Management, Reinsurance & Collections
Stone

We know insurance is risky business, and it’s only going to get riskier.

AccuWeather forecasts a more active hurricane season for the U.S. compared to last year. More tornadoes are predicted for many areas of the U.S. We’ve seen what earthquakes and tsunamis can do. Preparing for these weather-related changes is challenging every area of the insurance industry, and the industry is responding.

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Billing: The Impact on Customers and Operations


Frank Heaps
Director, P&C Product Marketing
StoneRiver

Day in and day out aging billing systems still process tens of thousands of transactions throughout our industry. However, these hard-working systems cannot meet the needs of your executive team, nor can they help your company exceed customer expectations.

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New Technologies Quickly Changing Auto Insurance Business – Part 2 of 2

Rodney Griffin
SVP Product Management
StoneRiver

In Part 1, I mentioned some of the new materials and components that are leading to new injury and severity profiles. Research shows some interesting trends for hybrid and electric vehicles. How do these changes affect auto insurers? What can they do to address what lies ahead?

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New Technologies Quickly Changing Auto Insurance Business – Part 1 of 2

Rodney Griffin
SVP Product Management
StoneRiver

For some time it’s become increasingly clear that new trends will affect rating, classification and underwriting for auto insurers. Spotting and responding quickly to these trends will help auto insurers stay profitable and competitive. By using new data sources, insurers can take advantage of Business Intelligence feedback loops so they can proactively update policies, programs, practices, rules and rates.

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Wanted: One Crystal Ball

Anyone involved with regulatory financial reporting and accounting knows that changes within both are fairly common. However, the changes that are now being contemplated by the NAIC are beyond the “normal” changes we have all become accustomed to. So what are those possible changes, and why are they being considered?

Be sure to check out the new issue of NAIC Focus,

There will be a lot of other activity occurring throughout the year and the NAIC Focus is the place to bookmark for current information.

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