StoneRiver Blog

Keeping on Top of Unclaimed Property Compliance

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Christa DeOliveira Christa DeOliveira, CIA, CCEP

The latest release of TRACKER®, available on September 4, 2012, has a multitude of updates, helping to keep our users on top of unclaimed property compliance. The updates range from dormancy period changes, to the addition and deactivation of property ID codes, to information on new VDA programs, and to functional enhancements. Here are a few compliance highlights of what is encompassed in the version 4.80 upgrade.

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ANNUAL STATEMENT

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Enterprise Risk Management (ERM) More Important Than Ever

Recently StoneRiver conducted an online survey which asked respondents about their company’s Enterprise Risk Management (ERM) process. Half of the respondents said they have an ERM process, but of those, 23% said it isn’t a formal process with reporting. Another 12% indicated they currently did not have a formal ERM process, but were developing one, 24% indicated their company did not have an ERM process and 15% of the respondents indicated they didn’t know.

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NASVA Updates

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Julie Kramer Julie Kramer, Financial & Compliance Product Director

Melissa Monaghan, a Statutory Accountant working with our eFreedom Annual Statement product, recently attended the 2012 Annual North American Securities Valuation Association (NASVA) Conference held May 15 - 17 in Louisville, Kentucky. As an Annual Statement software vendor, we feel that it is important to keep up with what is happening within the investment arena.

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Goings on in the Life Insurance Sector

Christa DeOliveira Christa DeOliveira, CIA, CCEP

There have been some interesting developments of late in the life insurance sector, both with legislation and regulations. While these developments are not directly a part of unclaimed property, they are still significant and are indirectly tied to unclaimed property.

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eFreedom Summit Preparation - Validations Deep Dive

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Greg Sohl Greg Sohl, Lead Software Architect StoneRiver

Session preparation for the StoneRiver Summit is in full swing as spring approaches. The eFreedom Annual Statement team is working on a number of sessions that will continue to elevate the knowledge of eFreedom users.

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Moving to Business Oriented Architecture

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Tom Knight
Tom Knight
Product Management
StoneRiver

It is easy to describe and understand the notion of Business Oriented Architecture (BOA), yet it is still quite hard to achieve. Insurance industry analysts have recently defined the term as an architecture that applies a new level of focus to deliver benefits to your business extending beyond the reach of your service-oriented architecture (SOA). Since BOA is built on top of SOA, the challenge to achieving BOA enablement for insurers still lies in the maturity level of their own SOA. Taking a look at the origin of SOA, and more specifically, looking at how much farther an insurer could take SOA, explains why BOA enablement is easy to describe but still very hard to achieve.

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Developing a Mobility Strategy

StoneRiver Product Marketing

You may not yet have had the opportunity to read our recent paper on mobility options, Current & Future Needs: Mobile Device Access for Core Systems. The paper outlines the technology that’s important to any carrier's analysis and decision on taking core insurance processing out to the field. Never have the options been so many. As a solution provider, we are constantly asked to describe and demonstrate our mobility offering within our P&C solutions. That is a conversation we like to have and can discuss at length. However, this is often a question that needs to be answered with another question: What is your mobility strategy?

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Essential but Tough: Building a Business Case for a Billing System

Terry Kraft
Terry Kraft
Account Management Executive
StoneRiver

If you haven’t already taken a few minutes to read Rodney Griffin’s thoughts on “Building a Business Case for a Billing System,” it’s easy to download a copy. All of Rod’s points are valid from what I’ve observed in the insurance industry.

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Support for Multitasking Claim Handlers

Felecia Maresh
Felicia Maresh
P&C Claims Expert
StoneRiver

The concept of multitasking appears to have originated in the computer industry and refers to the ability of a computer to process several tasks simultaneously. As we move through daily life, we are asking our human brains more and more often to function in a similar method. Today I sit at my desk, working on this blog, monitoring email, answering IM and telephone calls, all the while knowing that the minutes are clicking down toward a large project planning meeting.

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Improving Customer Service: What Not to Do

StoneRiver Product Marketing

Carriers are still looking for ways to improve customer service through a variety of channels like web portals and mobile apps. There was great interest during the dawn of the Internet to find ways to extend information securely to customers and allow self service. Banks immediately jumped at the opportunity and insurance carriers lagged behind for a variety of reasons including security, legal constraints, complexity of information, and platform limitations. Carriers today are taking the lead and allowing more and more access to information and the ability to enter information about their policy or claim. Our industry has made good progress to go beyond policy quoting. The goal in the end is to enhance customer experience by serving each customer in the manner in which they want to be served.

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