On a list of Top 10 Expectations, we’d estimate that virtually every insurance carrier would include high quality. And any software provider that wants a strong financial future wants to deliver high-value, high-quality software.
Articles in insurance-related publications point out repeatedly that insurers don’t do major system replacements on a frequent basis. So there might be more than a few issues that surface when it’s time for evaluation of a replacement system.
Anyone who has been in the insurance industry for 10 years or more probably remembers some processes that were more manual and time-consuming in their early days. David Morales of our Reinsurance staff is no exception.