December 2009

Make a Sound Buy Decision While Improving the User Experience

Frank Heaps
Director, P&C Product Marketing

As I read through analyst reviews of trends in the P&C software and solutions industry, I am struck by the hype of solutions that focus on a toolkit approach to workflow design. This is a popular trend in the industry and one of the keys to improving speed and accuracy in your insurance operation. However, the industry is still maturing when it comes to workflow-driven solutions.


Who Guards the Guardians?

Don Goodenow
Director, Product Management, Reinsurance & Collections

My last few posts covered areas that require attention in order to comply with SOX and Model Audit Rule requirements. Here’s one more thing to think about – How do you audit system administrator or super user activities?

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The Five Most Dreaded Words to Hear When Working With Customer Support

Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems

As Director of the J Products Customer Support group I get involved with many issues reported by our customers. In most cases, our business analysts and technical staff work successfully with clients to analyze and resolve the issues reported.