December 2009

Make a Sound Buy Decision While Improving the User Experience

in category


Frank Heaps
Director, P&C Product Marketing
StoneRiver

As I read through analyst reviews of trends in the P&C software and solutions industry, I am struck by the hype of solutions that focus on a toolkit approach to workflow design. This is a popular trend in the industry and one of the keys to improving speed and accuracy in your insurance operation. However, the industry is still maturing when it comes to workflow-driven solutions.

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Who Guards the Guardians?

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Don Goodenow
Director, Product Management, Reinsurance & Collections
StoneRiver

My last few posts covered areas that require attention in order to comply with SOX and Model Audit Rule requirements. Here’s one more thing to think about – How do you audit system administrator or super user activities?

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The Five Most Dreaded Words to Hear When Working With Customer Support

in category


Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems
StoneRiver

As Director of the J Products Customer Support group I get involved with many issues reported by our customers. In most cases, our business analysts and technical staff work successfully with clients to analyze and resolve the issues reported.

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