October 2009

Tips for Interacting Successfully with Vendor Customer Service (cont.)

Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems
StoneRiver

This is a continuation of our look at ways you can successfully interact with a vendor’s Customer Service department. Part 1 was about interacting with the Customer Service during software installation or before moving the software into production. In this part we look at what has to happen in the vendor’s Services department after receiving your request and what needs to happen after you receive an issue correction.

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Tips for Interacting Successfully with Vendor Customer Service


Alan Hirsch
Product Support Director, Claims Workstation, Policy STAR® and FAB Billing Systems
StoneRiver

Customer Service departments vary widely in their scope, services, and client interaction. Some departments work directly alongside their professional service teams as an installation project progresses. Others begin working with the client only when a project is completed. It’s best to understand and contract specifically for the support level you believe is necessary for the installed software.

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Impacts Of The Recession On Insurance


Kathy Parker, CPCU, AIS, CPIW
Sr. Business Analyst, Professional Services - Insurance Solutions
StoneRiver

As I drive to work and other places I notice more and more businesses that are closing their doors. My first thoughts go to sadness for the community and for the business owners. A second thought quickly follows regarding all the new and hazardous exposures now present for these vacant business and all the properties nearby. These perils and potential hazards arise out of property, crime and liability based concerns.

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The Case for Comparative Rating


Paul Areida
President
StoneRiver – FSC

I started my insurance career in 1981 as an underwriter trainee at the Continental Insurance Company in San Francisco. The very first thing I learned was the difference between an agent and a broker. An agent represents the company to an insured while a broker represents the insured to multiple companies. Simply stated, the broker works for the insured.

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