For quick reference, here a rundown of the StoneRiver blog posts over the past 5 days.
Nancy Friedman, The Telephone Doctor, discussed customer services in Hell Hath No Fury Like A Customer Scorned at the day one keynote.
We took a look at Chad Hersh, principal in the insurance practice at Novarica as he discussed Online Customer Service Trends at Top U.S. Life/Annuity Insurers.
Smarter Insurance: Surviving and Thriving in Uncertain Times was the day two keynote by Jaime Bisker of IBM Global Business Services, Institute for Business Value.
Lori Soppe of StoneRiver presented the 2009 Excel Award winners.