Insurers have all gotten the message: Maintaining the status quo isn’t an option. Change is necessary or they face being ‘irrelevant’ in the future. Where are insurance companies when it comes to transitioning to a new way of conducting business? A panel of industry experts (Karen Furtado of Strategy Meets Action, Rob McIsaac and Don Metz of Novarica, and moderator Nathan Golia of Insurance Networking News) shared their comments at StoneRiver’s 2016 Executive Council. Some carriers have made great progress, while others lag behind.
My previous post touched on the 6 Ways a Modern Claim System Should Empower a Carrier. Claim intake is a critical part of the process, so it pays to investigate that part of the claims operation to discover the benefits of a more modern system compared to one deployed in the 2003 – 2010 timeframe.
From 2003 – 2010, many new claim systems were deployed that included some configuration capabilities and maybe even some workflow. However, strong claim systems of the early 2000’s have hit snags doing business today, causing carriers to consider next steps. Should they invest the time and effort in a version upgrade and endure what is, in effect, the deployment of a new system?
Consumer expectations have exploded in the past five years, and the pace of change has exposed the earlier systems’ limitations. Claim administration systems today need to focus on empowering: